Professional Virtual Assistant Services

Smart & Protax LLC – Your Partner in Productivity

Boost your efficiency, cut overhead costs, and keep your business running 24/7 with our expert Virtual Assistants. We tailor each partnership to your specific policies, procedures, and goals, ensuring seamless support that feels like part of your in-house team.

What Our Virtual Assistants Can Do for You

Answer Calls & Route Inquiries

Our VAs professionally answer incoming calls on your behalf, greet customers using your preferred script, and transfer calls to the right person or department. Never miss a business opportunity again.

Manage Schedules & Appointments

We handle appointment setting, calendar coordination, and confirmations. Whether it’s booking clients or syncing with your team’s availability, we keep your day running smoothly.

Handle Administrative Tasks

From data entry and email management to creating documents and handling CRM updates, we take care of time-consuming admin work so you can focus on what matters most.

Support eCommerce Operations

Our assistants manage product listings, update inventory, process orders, handle returns, and provide customer assistance for your online store—ensuring a seamless shopping experience.

Provide Customer Service & Tech Support

We’re your front line for customer interaction—answering questions, resolving issues, and providing Tier 1 technical support, all while maintaining a friendly and professional tone.

Run Social Media Marketing Campaigns

From content creation and post scheduling to audience engagement and analytics, our VAs help you grow your presence across platforms like Facebook, Instagram, and LinkedIn.

Assist with Collections & Invoicing

We follow up on outstanding payments, send invoice reminders, and even arrange payment plans—helping you maintain cash flow without the stress of chasing clients.

Log Tickets & Provide Follow-Ups

For service-based businesses, we log support tickets, escalate urgent issues, and ensure timely follow-ups so nothing slips through the cracks.

Industries We Serve

Every business is unique — we customize solutions to match:

Real Estate & Property Management – 24/7 administrative support for fast-paced markets
Healthcare & Medical – HIPAA-compliant scheduling and message handling
Legal Services – Consistent, professional communication for law firms
Financial Services – Enhance service quality without increasing staffing costs
IT & Communications – Ticketing, escalation, and appointment setting
Home Services (HVAC, Plumbing) – Responsive assistance for urgent service calls
Tourism & Hospitality – Deliver premium guest service from first contact
Construction & Trades – On-call support for urgent and regular service needs
Retail & eCommerce – Manage listings, inventory, and customer service effortlessly

Testimonials

What Our Clients Says

"Smart and Protax handled my business taxes effortlessly. Their professionalism and expertise have been invaluable to my company."

"Smart and Protax made tax season stress-free for me. Their thorough approach and friendly service exceeded my expectations."

"From personal taxes to business audits, they’ve made everything easy. I highly recommend Smart and Protax for tax services."

FAQ

Frequently Asked Questions

What is a Virtual Assistant?

A trained professional who manages calls, schedules, admin tasks, and customer support remotely — often acting as the first point of contact.

Are services customizable?

Yes! From call scripts to scheduling preferences, everything is tailored to your brand voice and operations.

How much does it cost?

You only pay for the time we spend helping your clients. Flexible plans available for part-time or full coverage.

Do you offer live answering?

Absolutely. Every call is answered by a real, U.S.-based professional to ensure quality and personal engagement.

What if my team is unavailable for call transfers?

We provide full coverage, take detailed messages, and reassure your clients that follow-up is on the way.